Account Executive

Sevenoaks Kent

Introduction

Are you quick thinking and thorough?  Do you pay attention to every detail and have an eye for the wider picture?  Can you multi-task and give clients your full attention?   Do you enjoy teamwork and the responsibility of managing projects independently? Are you passionate about digital and level headed under pressure?

If you are a highly capable, professional and dedicated individual, then we want to hear from you!

Avenue is a digital marketing agency building a reputation for delivering premium customer service to all clients, highly strategic digital solutions, results focused digital marketing, and top quality technical output on the Umbraco CMS.  We are team of experts based in Kent, with a united commitment to all being the very best we can be in our roles.  Performance driven, we are looking for like-minded individuals to join our client services team.

Key Responsibilities

  • Answering client questions and keeping clients up to date on web design and build projects
  • Working with the studio schedule, Forecast, to prioritise projects and juggle client requests
  • Developing time plans for client projects, showing both client and Avenue responsibilities
  • Working closely with the clients to understand their requirements
  • Writing project briefs for the internal team – designers and developers
  • Briefing the design team to develop web concepts and sharing them with the clients
  • Writing the project specifications with the developers
  • Sending approval sheets to clients for key milestones
  • Supporting the client onboarding process with the setting up of contracts and Statement of Works documents
  • Working with the studio team to develop estimates for projects and building them in our estimating platform, Harvest
  • Managing some projects independently, from estimate through to launch
  • Attending client meetings to update clients on progress and campaign performance

Key Skills  

  • 1-3 years minimum working in an agency environment
  • Good communication skills with the ability to explain and deliver insights and recommendations to clients
  • Diplomatic and persuasive interpersonal skills
  • Ability to think creatively and develop new ideas and ways to tackle a client brief
  • Good understanding of MS Excel, Word, PowerPoint and Outlook

Personal

The ideal candidate will be meticulous, ambitious and dedicated. You must be a natural at building a positive rapport with clients.   Trust is everything, so professionalism, digital expertise and an easy confidence are key, so the clients feel they are in safe hands.  We are looking for somebody who is approachable and demonstrates a positive outlook.

You must work brilliantly in a team as you will be liaising with designers, developers and search marketers internally every day, as you update clients on project progress, develop new digital strategies and brief the studio team on their work requirements.

You will be proficient in Microsoft Word, Excel and PowerPoint.  And keen to learn agency systems for scheduling, estimating, invoicing and accounting.

We are looking for an individual with 1 -3 years agency experience, who understands the agency world and demonstrates a solid grasp of the digital industry.   Some comprehension of technical platforms would be beneficial, but not essential.

Package

  • Competitive salary, between £22,000-25,000